Free Delivery on all orders with same day dispatch when ordered before 1pm

Terms & Conditions

Making A Purchase


Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy to the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that are needed to complete the order. We also offer our customers a choice of secure transaction processors, Paypal and Nochex. Card holders with an existing Paypal account may find it quicker to use Paypal, however, both card processors offer the same level of service and security.

We accept all major Credit and Debit cards including Visa and MasterCard. We also accept payment by Cheque, Bank Transfer (BACS), or Paypal invoice. Please contact us separately by either telephone or email, advising us of your requirements and we will be pleased to provide the necessary payment details.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When email confirmation of your order is received from us, it confirms that we have received your order. However, it does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Using Our Website


This web site is owned and operated by The Dye Shop. When registering as a customer and logging in please ensure that the information you provide is complete and accurate. By using this website, you agree not to give a false name or register as someone else. The Dye Shop reserves the right to modify or withdraw any part of the website without prior warning.

Product Suitability


Whilst The Dye Shop takes reasonable care to provide clear, accurate product information, it is the customer’s responsibility to ensure that the products purchased are suitable for their intended use. Colour charts that appear on our website are designed to give a best indication of shade only. Since computer monitors vary in how colours are displayed, it is not possible to guarantee the colour accuracy of the image as seen by the customer. Colour products are purchased at the customer’s risk, and it is the customer’s responsibility to pay return postage for unused products should they not be appropriate for his or her requirements. Please see our Returns Policy for further details.

Shipping and Handling


Shipping and Handling is Free of charge on All Orders! For further information on delivery times please read our Delivery Schedule below.

Delivery Schedule


We start processing your order without delay and will normally send it to you by same day despatch if ordered by 12 noon. UK orders are usually received within 2-3 business days following despatch. Mainland European and Southern Ireland orders are sent by International Standard mail and are generally received in under 7 days. Worldwide orders to destinations outside the UK, Southern Ireland, or mainland Europe, are normally sent by International Economy mail unless otherwise agreed.

You must inform us within seven working days of receipt if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. It is the responsibility of the customer to provide the correct delivery address. Undelivered goods which are correctly addressed are assumed lost after 30 days following despatch, at which time a full refund will be paid. Please quote your order number in all correspondence.

The Dye Shop, its employees, and carriers are not responsible for any additional loss or damage beyond the value of the ordered products of any kind sustained by any person as a result of purchasing its products.

Tax Charges


Please note that we are not VAT registered and therefore no VAT is charged. Deliveries to destinations outside of the European Union may also be subject to import tariffs and/or duty. The customer is responsible for paying these charges in the destination countries where they are made.

Credit Card Security


When you place an order with us you will automatically be transferred to the secure server of one of our transaction processing partners, Paypal & Nochex. Credit card numbers are then encrypted using 128 bit encryption and are not held in clear text on any web site.

Guarantee


You are entitled to cancel your order and return the goods within 14 days for a full refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. We guarantee to issue a full refund on all returned goods received by us in saleable condition. Please also see additional returns information in our Returns Policy section below.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call us on 01273 930247 (+44 1273 930247). All UK calls to this number are charged at local call rate.

Privacy Policy

The Dye Shop do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should ensure that they are securely packaged and take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty.

Any goods returned should reach us in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.